frequently asked questions

Currently, our sizing ranges from XS – XXL. If you’re looking for another size, please pop Lily an email at lily@lingerieletters.co.za. We value your feedback.

SUBSCRIPTIONS:

We deliver to physical addresses in South Africa via door-to-door Courier between the 16th – 20th of the month.

All Subscriptions include FREE Courier delivery.

BOUTIQUE ORDERS:

We deliver to physical addresses in South Africa via door-to-door Courier within 1 – 7 business days depending on your location.

A fixed, standard delivery fee of R90 will be added to Boutique Orders.

Once payment has been received and order is processed, we will dispatch from our CMT.

DELIVERY TIMES:

Local (1 – 3 business days)

National (3 – 5 business days)

Outer-lying (5 – 7 business days)

TRACKING:

You will receive a shipping confirmation email / sms with a tracking number and information on how to track your order.

DOOR-TO-DOOR COURIER:

We need you (or someone you trust) to receive and sign for your parcel upon arrival at your door. If you are not always at home, then please indicate an alternative daytime delivery address, i.e. a business address, as the Courier companies only deliver during office hours. If it so happens that a Courier delivers and no one is there, they will phone you and arrange a more suitable time.

Our Knickers are designed and handmade with love right here in Cape Town for the South African woman and we’ve been doing so since 2012. This means you can order with confidence knowing that each item conforms to the measurements on our Size Chart.

Fabrics and trims are hand selected and sourced locally to ensure quality and comfort.

How our sizing compares to other online- or physical retail stores?

Sizing can get a bit tricky, because everyone makes use of different measurements in their Size Guides. We’ve found that you might need to buy 1 size up e.g. if you wear a Cotton On size Small, you will be a Lingerie Letters size Medium. If you wear a Woolies size X-Large, you will be a Lingerie Letters size XX-Large.

Still not sure what size to order? Simply pop Lily an email at lily@lingerieletters.co.za and she’ll gladly assist you.

Nope – what you see is what you get.

FREE delivery on all Subscriptions (Monthly Recurring as well Gift Subscriptions).

A fixed, standard delivery fee of R90 will be added to Boutique Orders.

* The cost of fabric, trims and Courier fees increase annually. Lingerie Letters may adjust your Subscription fee accordinly. You will however be notified of this 1 month in advance.

** In the event of a return Debit Order due to insufficient funds your Bank could charge you a penalty fee. This however is between you and your Bank and LL will not be held liable as our Debit Order dates (of the 18th, 25th, 28th and 1st) are communicated accross our website (on our Monthly Recurring Knicker Subscription sign up page, How It Works page, T&Cs page, FAQ page) as well as on all order confirmation emails.

Friends don’t let friends wear ugly undies.

Lingerie Letters is more than just a Monthly Recurring Knicker Subscription. We also reward our Loyal Lovelies for being part of our Beautiful Bottoms Club!

• Subscribe before the 16th of the current month. Lingerie Letters ship around the 16th of the following month.
• Receive a brand new Brief, Thong or Both monthly.
• Available in size XS – XXL.
• Unique designs, the best quality and most beautiful fit.
• It’s a complete surprise every time. You’ll never receive the same pair twice.
• Each month’s Lingerie (love) Letter includes a note from your Panty Pen Pal, Lily Chantilly.
• You also receive a personalised discount code when you Subscribe to enjoy 8% off Past Pairs while your Subscription is active.
• Discreet Courier delivery to your door.
• Cancel or pause anytime.
• Proudly South African, designed and handmade with love in Cape Town.
• Slow fashion – quality over quantity.

We can’t make you like laundry day, but we sure can help by making you heart your Knicker Drawer a little more with a Lingerie Letter delivered to your Drawers!

SUBSCRIBE:

We are April Showers Investments CC trading as Lingerie Letters.

No need to be alarmed when you see the payment reference “APRILSHOW” or “LINLET”on your bank statement or sms notification.

It’s just your Subscription payment that has gone off and not badies trying to steal your hard earned cash.

We offer the following payments at checkout for our Monthly Subscription:

1. Bank Debit Order via Adumo Online:
   • Debit Orders are passed on the 18th, 25th, 28th or 1st of the month.
   • Customers need to ensure they have sufficient funds available in their bank accounts on the chosen date to avoid paying unnecessary penalty fees or bank charges for Return Debits.
   • Should the 18th, 25th, 28th or 1st fall over a weekend or on a public holiday, your Debit Order will go off on the next available business day.
   • In the event of a Return Debit due to insufficient funds, your Bank could charge you a penalty fee. This however is between you and your Bank and Lingerie Letters will not be held liable
   • Should our Debit Order dates not coincide with your salary date, we recommend opting for a Pre-paid Gift Subscription instead.
2. Cheque/Credit Card via Payfast or Paystack:
   • A Subscription activation payment upon sign up. Thereafter a monthly recurring charge on the 16th when your next Subscription renewal payment is due.

GIFT:

1. We offer EFT, as well as a number of other payment options at checkout via PayFast or Paystack for our Gift Subscriptions.
   1. If you select EFT:
      • You will receive an order confirmation email with our bank account details after successfully Signing Up. Your Gift Subscription will be activated as soon as payment has been received (kindly send though POP and remember to use your order number as reference). It can take up to 48 hours for a payment to reflect.
   2. If you select Cheque/Credit Card:
      • Credit Cards are billed within 2-3 business days once an order has been placed. This is a once-off payment.

Boutique Shop Orders

We deliver to physical addresses in South Africa via door-to-door Courier.

Orders get processed as soon as payment clears.

You will receive a shipping confirmation email with a tracking number and information on how to track your parcel.

Local deliveries take 1 - 3 business days

National deliveries take 3 - 5 business days

Outer-lying areas take 5 - 7 business days

We need you, or someone you trust, to sign for the parcel upon arrival at your door. If you are not always at home, then please indicate an alternative daytime delivery address, i.e. a business address, as the Couriers deliver during office hours (08:00 - 17:00) Mondays - Fridays.

If it happens that the Courier delivers and no one is there to sign for the parcel, they will phone you on your indicated telephone number and arrange a more suitable time. Should the Courier be unable to get hold of you after numerous attempts and returns your parcel to us, you would need to pay for re-shipping.

A fixed, standard delivery fee of R90 will be added to Boutique Shop orders.

When purchasing intimates, kindly pay attention to the size detail and product description to avoid purchasing the wrong size, as well as disappointment with your item.

If you are unsure about a particular size, fit, style or fabric, please feel free to pop Lily an email at lily@lingerieletters.co.za for advice or have a look at our online Size Chart.

Due to the personal nature of our items www.lingerieletters.co.za and it's brand partners will not accept returns on any Boutique or Subscription orders for hygiene reasons.

• Lingerie items can only be exchanged if they are damaged or faulty;
• Lingerie items will only be refunded if we do not have a replacement product or product of similar value to send you;
• To return such items, please email Lily at lily@lingerieletters.co.za with a photo of the damaged goods and details of such order;
• www.lingerieletters.co.za does not accept returns on SALE or clearance items;
• Returns are only valid up to 14 days after receipt;
• Returns submitted after 14 days will not be accepted;
• Refunds, where applicable, will appear in your account within 30 days of www.lingerieletters.co.za receiving your return;
• We will email you to confirm once your refund has been processed;
• Your return is your responsibility at your own cost until received and signed for by Lingerie Letter. We therefore recommend making use of a reliable shipping method i.e. a Courier company. Should you wish to return your parcel to us via the South African Post Office, we recommend their Speed Services Courier option for tracking purposes, as well as insuring your parcel to make sure it reaches us.