customer feedback

“You really have a great product and you have amazing service! I regret not subscribing earlier!”

“So I was introduced to this brand years ago, till today it‘s the only brand I wear and find comfort in. Never disappoints.”

“@lingerieletterslifestyle is like the best friend you never see, but who knows what you want even when you don’t know it yourself.”

“I am absolutely in love with your knickers! All I’ve been wearing for the past two years. Since my first order I can’t wear any other thongs than yours, have tried many brands, but disappointed every time, so don’t even bother anymore. Your fit is brilliant, they don’t move around, creep up, stretch out or anything that the others do. Don’t know what I’ll do if you stop making undies, will probably have to go commando! Hope you know you can’t quit till I’m 80! I really love your personal touch, and your care. Thank you!”

“A pen pal that knows me ‘intimately’. I adore this brand. Incredible concept! #sexypenpal”

“Thank you, Lily. My knickers arrived this morning and as expected, they are exquisite and fit so beautifully. You are a star knicker maker; may you obtain the title of international knicker maker of the world and show Victoria’s Secret a thing or two. Happy LL thong wearer!”

“I found myself checking the calendar earlier to see when my next pair will arrive. They really do brighten up my day! Thank you for all the love and effort that goes into each pair.”

“Thank you for adding to special moments in women’s lives.”

“As always I can’t wait – for me, still the best products out there. I haven’t bought in store for years since discovering your business. Truth! Thank you for adding a touch of loveliness to every day (even if it’s only me who knows it).”

“Definitely one of the best subscriptions I’ve ever done! I love, love, love you guys. Been a member for 2 or 3 years now and I am always happy. Every pacel is such a surprise.”

“I must say that I would recommend your underwear for any and everyone. The quality is outstanding, they are so comfortable, and not to mention the obvious benefits of feeling pretty and getting fantastic designer one of a kind surprises every month. I enjoy every minute of it.”

“Your emails are so feminine and they help me to ground myself into my own femininity… even if just for a few minutes.”

“I am blown away by the variety & beautiful panties that‘s on offer at Lingerie Letters! All 5x panties that I bought at a great price, fit perfectly – this is a first. The quality, packaging & service is next level. Well done Lily – you’re the best “local buy” I’ve come across in years.”

“My wife had a subscription a number of years ago, but we’ve since moved overseas. I think LL makes some of the best quality underwear out there as several pairs lasted quite a number of years.”

“Can I just say how my monthly delivery is the highlight of my month, every month. Thank you so much.”

“Amazing service. I just love you guys!”

“Thank you so much for this great idea you came up with to start this Lingerie Letter. You ladies really put the confidence back in my step, although no one sees them I feel beautiful.”

“I would just like to thank Lingerie Letters for the wonderful products you send my girlfriend every month. She thinks they are wonderful to wear and the idea is very special.”

“Thank you so much for my order. I’m delighted with my purchase! Each of the items is such high quality and they all fit perfectly! I really couldn’t believe it. I’m so impressed with the service and can’t wait to start looking around for my next order. Thank you for making this such a pleasure. Your service really stands out and I’ll make sure to let all my friends in on this little gem.”

“I love seeing the courier guy stop outside, because I know there is something sexy and luxurious for me in that little envelope. I love Lingerie letters!”

“If I haven’t said it before: you guys are amazing!”

“I must say that I really love the fact that your lingerie is hand made, they always fit perfectly & are so comfy. Thank you so much.”

“Thank you for the lovely lingerie every month. I’ve been subscribed for over a year now and I still can’t wait for my Letter every month.”

“Hi Lily, I swear, you are starting to feel like a personal friend. Once again – BEAUTIFUL undies. This month’s colour is my absolute favourite and I LOVE them!!!!!”

“I’m so glad I belong to this #BeautifulBottomsClub. My knicker drawer has never looked this gorgeous. Also, I love supporting local.”

“I love the start of a new month, because it means it’s almost time for my favourite monthly surprise to arrive.”

“I don’t love your product, I ADORE it!!!!! Thank you for the gorgeous present I receive every month.”

“I love it! Every month it’s just so great to get a pair of good quality, beautiful AND locally made undies <3”

“I love the idea of receiving a surprise pair of knickers every month… and the quality is amazing!”

“With a heavy heart, I need to cancel my subscription. I am immigrating to the UK shortly after 26 years in SA. I have loved receiving my monthly knickers and I have lots of lovely pairs to take with me and remind me of sunnier days. In fact, I think I’ve only ever thrown 1 pair away when it wore out and I’ve been subscribing for 6 years. Excellent quality.”

“Lily, I can tell you are quite serious about customer service and it means a lot. Making money has become the number one priority for most companies and they forget that customer service is actually more important. I am already impressed with the service!!

“This is such a wonderful service that you offer, I love my monthly treats!!!!!”

“Just got my order from @lingerieletterslifestyle and I‘m so excited at how pretty it all is!”

“Loved receiving my new pair today!! Made a gloomy busy day at work so much more beautiful. Thank you!!”

“Absolutely in love and this quality is insanely good!”